Antonio Bernal

I'm a Program and Project Manager with 17 years of experience at Amazon, including seven years leading global, high-impact programs in large-scale Customer Service environments.

I specialise in operational programs where content, processes, and technology intersect — designing and delivering platforms and initiatives that improve efficiency, quality, and customer experience at scale. My work bridges strategic alignment and hands-on execution: aligning senior stakeholders, coordinating cross-functional teams, managing vendor ecosystems, and applying AI-enabled approaches to deliver measurable outcomes.

This site highlights selected programs I've led, with a focus on execution under constraint, stakeholder accountability, and scalable delivery models.